General terms and Conditions
This page explains the terms and conditions that apply to using the Psychosis Recovery 101 website, purchasing products, and taking part in our services.
Our goal is to be clear and transparent about what you can expect from our support, as well as your rights and responsibilities as a client. Please take a moment to read these terms carefully before purchasing or participating in our services.
Client Agreement & Essential Terms
Non-clinical support:
Coaching through Psychosis Recovery 101 is informed by certified peer-support training and lived experience. It is not psychotherapy, psychiatric treatment, medical care, or a replacement for professional mental health services.
Ongoing professional care:
Clients are encouraged to remain connected to an appropriately qualified local healthcare professional, such as a doctor, therapist, or psychiatrist, regarding their mental health and psychosis-related needs.
No crisis intervention:
Psychosis Recovery 101 does not provide 24/7 crisis support or emergency intervention. If you are experiencing an acute mental health crisis or feel that you or someone else may be in immediate danger, please contact your local emergency services or crisis line directly (for example, 112 in the European Union).
Payment & cancellation
2. Payment Terms
Payment in advance:
All coaching sessions and coaching packages must be paid for in full before the scheduled session.
Refunds:
Due to the personal nature of live coaching, completed sessions and completed purchases are non-refundable.
3. Cancellation & Rescheduling Policy
Cancellations or requests to reschedule must be made at least 24 hours before the scheduled appointment.
Cancellations made less than 24 hours in advance, as well as missed appointments (no-shows), may be charged at the full session rate.
We understand that unexpected circumstances can happen. If something comes up, please get in touch as soon as possible so we can see what can be done.
4. Governing Law & Consumer Protection
These Terms & Conditions and all services provided by Aurelia Pathways are governed by and interpreted in accordance with the laws of the Netherlands. Any disputes arising out of or in connection with these terms shall be submitted exclusively to the competent courts of the Netherlands.
Where applicable, mandatory consumer protection laws and other mandatory statutory provisions of the country in which a client resides will remain unaffected.